Contact Us
Contact Us
We’re Here for You
Whether you have a question about a home or everyday essential, need help with an order, or would simply like to learn more about Aurease, our Customer Care team is here to help.
We want every part of your shopping experience to feel simple, clear, and reassuring.
Customer Care
Email
support@aurease.com
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary during weekends, public holidays, promotional events, product launches, or periods of unusually high demand.
Order Enquiries
For questions regarding an existing order, please include the following information when contacting us:
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Your full name
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Your order number
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The email address used to place your order
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A brief description of your enquiry
Providing this information helps our Customer Care team locate your order and assist you more efficiently.
Returns & Refunds
If you would like to request a return or have a question regarding a refund, please review our Return & Refund Policy before contacting Customer Care.
Eligible items may be returned in accordance with the conditions and timeframes set out in our Return & Refund Policy.
To request a return, please contact:
Email
support@aurease.com
Please include your order number and the item you would like to return.
Our Customer Care team will review your request and provide the appropriate return instructions.
Please contact us before sending any product back.
Products returned without prior instructions or authorization may not be accepted.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Email
support@aurease.com
Please include:
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Your order number
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A brief description of the issue
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Clear photographs of the product
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Clear photographs of the packaging, where relevant
For damaged items, please contact us within 14 days of receiving your order.
Our team will review the information provided and let you know the appropriate next steps.
Missing Items
If you have not received your complete order, please contact:
Email
support@aurease.com
Please include your order number and use “MISSING ITEM” in the subject line where possible.
We will review your order details and assist you accordingly.
Business & Partnership Enquiries
For business, partnership, creator, influencer, wholesale, or other collaboration enquiries, please contact:
Email
support@aurease.com
Please include a short introduction and any relevant information about your business, platform, or proposed collaboration.
Company Information
Brand
Aurease
Company Name
Global INC
Company Address
817 Hooker St
Denver CO 80204
US
Contact Information
+1 478-394-3089
Email
support@aurease.com
Website
aurease.com
Thank you for choosing Aurease.
Thoughtful Essentials for a Calmer Home.